Chip R. Bell eBooks

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance >>

In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers "about as good as anybody else" and you wont be serving them for long! Serve >>

From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom Peters >>