Claus Moller eBooks
eBooks found: 1
A Complaint Is a Gift
Berrett-Koehler Publishers, August 2008
ISBN: 9781576755822
A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. >>
List Price:
$21.95
eBook price:
$19.99
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