James L. Heskett eBooks
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James L. Heskett eBooks



eBooks found: 4
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms ePub download by James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
James L. Heskett & W. Earl Sasser & Leonard A. Schlesinger
Berrett-Koehler Publishers, September 2015
ISBN: 9781626565845
Format: ePub
List Price: $34.95 Our price: $30.99
The Value Profit Chain: Treat Employees Like Customers and Customers Like ePub (Adobe DRM) download by James L. Heskett
The Value Profit Chain
James L. Heskett & W. Earl Sasser & W. Earl Jr. Sasser & Leonard A. Schlesinger
Free Press, May 2010
ISBN: 9780743225694
Format: ePub
List Price: $18.99 Our price: $2.99
Service Profit Chain ePub (Adobe DRM) download by James L. Heskett
Service Profit Chain
James L. Heskett & W. Earl Sasser & W. Earl Jr. Sasser & Leonard A. Schlesinger
Free Press, April 1997
ISBN: 9780684832562
Format: ePub
Our price: $21.99
Service Breakthroughs ePub (Adobe DRM) download by James L. Heskett
Service Breakthroughs
James L. Heskett
Free Press, September 1990
ISBN: 9781416576860
Format: ePub
List Price: $15.99 Our price: $2.99