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You are here:  eBook Store › Authors › Mike Faulkner

Mike Faulkner eBooks


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eBooks found: 1
Customer Management Excellence
Wiley, February 2003
ISBN: 9780470848531
"Customer Management Excellence determines the processes required for organisations to embark on service excellence programmes. It is designed to reduce the time of implementation from years to months, >>
List Price: $70.00 eBook price: $63.99