Thomas Teal eBooks
eBooks found: 1
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Harvard Business School Press, March 1996
ISBN: 9780875844480
Reichheld lays out a new "economics of loyalty" that provides a framework where the "soft" elements of business--loyalty and learning--can be effectively linked to the hard science of cash flows and cost/benefit >>
List Price:
$24.95
eBook price:
$21.99
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