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Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Nova Vista Publishing, September 2012
ISBN: 9781457168222
Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: >>
List Price: $18.95 eBook price: $15.99