Business-Focused IT and Service Excellence ePub (Adobe DRM) download by David Miller

Business-Focused IT and Service Excellence

British Computer Society
Publication date: May 2008
ISBN: 9781780170107
Digital Book format: ePub (Adobe DRM)

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A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
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