Buzz, The: 50 Little Things that Make a Big Difference to World Class Customer Service PDF (Adobe DRM) download by David Freemantle

Buzz, The: 50 Little Things that Make a Big Difference to World Class Customer Service

Nicholas Brealey Publishing
Publication date: November 2004
ISBN: 9781857889802
Digital Book format: PDF (Adobe DRM)

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We all know that customers are the key to a business's success. Make a big difference to them by taking care of the little things that matter-The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service contains 50 tips and techniques to create the Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even to form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
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Buzz, The: 50 Little Things that Make a Big Difference to World Class Customer Service PDF (Adobe DRM) download by David Freemantle
Nicholas Brealey Publishing, November 2004
ISBN: 9781857889802
EAN:  2370004508955
PDF (Adobe DRM)
List Price: $9.99 eBook price: $7.99
The Buzz: 50 Little Things That Make a Big Difference to World Class Customer Service ePub (Adobe DRM) download by David Freemantle
Nicholas Brealey Publishing, April 2012
ISBN: 9781857889802
EAN:  9781857889802
ePub (Adobe DRM)
List Price: $19.95 eBook price: $14.99
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