Crm in Real Time: Empowering Customer Relationships PDF (Adobe DRM) download by Barton J. Goldenberg

Crm in Real Time: Empowering Customer Relationships

Information Today, Inc.
Publication date: June 2008
ISBN: 9781937290719
Digital Book format: PDF (Adobe DRM)

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Based on more than 20 years of experience, this all-inclusive guide shows how to successfully implement Customer Relationship Management (CRM), the largest global software application today in terms of revenue. Combining helpful tips and techniques with a unique blueprint, this study illuminates the myriad issues that are critical to using people, process, and technology to achieve a superior level of customer satisfaction and loyalty. From structuring a team and adjusting operations to addressing data integrity and security concerns, CRM users and their respective firms will learn to adapt to emerging marketplace demands, key technology innovations, and the wireless world. Tackling real-time issues from different angles, this handy reference also includes a collection of appendices offering examples of the sales process, software solutions, service providers, and a glossary of terms.
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Crm in Real Time: Empowering Customer Relationships PDF (Adobe DRM) download by Barton J. Goldenberg
Information Today, Inc., June 2008
ISBN: 9781937290719
EAN:  9781937290719
PDF (Adobe DRM)
List Price: $32.00 eBook price: $28.99
CRM in Real Time: Empowering Customer Relationships ePub (Adobe DRM) download by Barton J. Goldenberg
Information Today, Inc., June 2008
ISBN: 9781937290726
EAN:  9781937290726
ePub (Adobe DRM)
List Price: $32.00 eBook price: $28.99