Crowdsourcing Customer Service: How May We Help We? PDF (Adobe DRM) download by Barry Libert

Crowdsourcing Customer Service: How May We Help We?

FT Press
Publication date: February 2010
ISBN: 9780137080519
Digital Book format: PDF (Adobe DRM)

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This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.

How your customers can help you deliver higher-quality, lower-cost customer service!

Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes—say, to test new products.

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Crowdsourcing Customer Service: How May We Help We? PDF (Adobe DRM) download by Barry Libert
FT Press, February 2010
ISBN: 9780137080519
EAN:  9780137080519
PDF (Adobe DRM)
List Price: $2.49 eBook price: $1.99
Crowdsourcing Customer Service: How May We Help We? ePub (Adobe DRM) download by Barry Libert
FT Press, February 2010
ISBN: 9780137082827
EAN:  9780137082827
ePub (Adobe DRM)
List Price: $2.49 eBook price: $1.99
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