Customer Service in Libraries: Best Practices ePub (Adobe DRM) download by Charles Harmon

Customer Service in Libraries: Best Practices

Scarecrow Press
Publication date: February 2013
ISBN: 9780810887497
Digital Book format: ePub (Adobe DRM)

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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
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