Customer Service: New Rules for a Social-Enabled World PDF (Adobe DRM) download by Peter Shankman

Customer Service: New Rules for a Social-Enabled World

QUE
Publication date: December 2010
ISBN: 9780132116978
Digital Book format: PDF (Adobe DRM)

Buy PDF

List price:
$15.99
Our price:
$12.99

You save: $3.00 (19%)
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!
This is the eBook version of the printed book.How to use social and viral technologies to supercharge customer service - and avoid disasters along the way The breakthrough guide to leveraging social and viral media - by Peter Shankman, the legendary founder of HARO, one of today's hottest Internet growth companies Actionable insights based on what's really happening right now - not yesterday's news or academic theory How to build customer loyalty, trust, and credibility online - and rebuild it after a customer service catastrophe In this book, legendary online marketer Peter Shankman reveals how to make the most of social and viral media in customer service. Shankman is founder of Help a Reporter Online (HARO), one of the world's fastest-growing online businesses. This book shares everything he learned in founding HARO and other online startups and through his extraordinary 16-year career online. Shankman covers all this, and more: " Getting smarter about social networking every day " Choosing which online media make sense for you - and which you can " Learning from other companies' viral "disasters" " Gaining customer loyalty, trust, and credibility on the web " Rebuilding your credibility after you've taken a public "hit" online " Making sure everyone hears your customers when they compliment you " Capturing all your customer knowledge and using it in real time " Keeping people talking - and not just about you This practical, relentlessly realistic tutorial is designed to engage readers with simple, straight-to-the-point facts and techniques they can understand and immediately apply. As Shankman puts it: "You don't need an army - or a team of 300 social media junkies. Southwest Airlines does it with a few people. Same thing with Comcast. And yes, same thing with HARO." You can, too - and this book will show you how.
Please sign in to review this product.
Format:
Devices:
Customer Service: New Rules for a Social Media World PDF (Adobe DRM) can be read on any device that can open PDF (Adobe DRM) files.

File Size:
8318 Kb
Language:
ENG
Copy From Text:
Enabled. Limit of 30 selections within 30 days.
Printing:
Enabled. Limit of 30 pages within 30 days.
Customer Service: New Rules for a Social-Enabled World PDF (Adobe DRM) download by Peter Shankman
QUE, December 2010
ISBN: 9780132116978
EAN:  9780132116978
PDF (Adobe DRM)
List Price: $15.99 eBook price: $12.99
Customer Service: New Rules for a Social-Enabled World ePub (Adobe DRM) download by Peter Shankman
QUE, December 2010
ISBN: 9780132116985
EAN:  9780132116985
ePub (Adobe DRM)
List Price: $15.99 eBook price: $12.99
Other books by Peter Shankman
Zombie Loyalists: Using Great Service to Create Rabid Fans ePub (Adobe DRM) download by Peter Shankman
Zombie Loyalists: Using Great Service to Create Rabid Fans
Peter Shankman
Palgrave Macmillan Trade, January 2015
ISBN: 9781137279668
Format: ePub
Our price: $12.99
Nice Companies Finish First: Why Cutthroat Management Is Over--And Collaboration Is in ePub (Adobe DRM) download by Peter Shankman
Nice Companies Finish First: Why Cutthroat Management Is Over--and Collaboration Is In
Peter Shankman
Palgrave Macmillan, April 2013
ISBN: 9780230341890
Format: ePub
List Price: $12.99 Our price: $9.99
Can We Do That!: Outrageous PR Stunts That Work -- And Why Your Company Needs Them PDF (Adobe DRM) download by Peter Shankman
Can We Do That!
Peter Shankman
Wiley, March 2007
ISBN: 9780470043929
Format: PDF, ePub
Our price: $16.99