DEALING WITH CUSTOMER SERVICE PDF (Adobe DRM) download by George A. Loizou


George A. Loizou
Publication date: January 2004
ISBN: 9789963896417
Digital Book format: PDF (Adobe DRM)


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" .... Similar products, similar services are seen everywhere. Organisations have therefore turned to customer service to differentiate themselves and acquire a competitive advantage..." " .. Nevertheless, every person in the organization should be reminded that the 'source' of their salaries is the customer and should become aware of the need to offer excellent service at all times. Customers bring profits to the organisation. Profits are key to the organisation's success. They enable the organization to reward employees and shareholders and assist in the growth of the organisation.." Hopefully, this book will assist every person having any kind of responsibility for customer care and service or dealing with customers in any service organizations, although in many Instances reference is made to other types of organizations. This book aims also to assist students studying for 'management subjects'. Apart from information obtained from many sources in writing this book, a lot of input emanated from my personal experience gained over the years in working with colleagues and customers. The book is organized along the following lines : developing an appropriate culture; aspects of quality of service; training; reviewing customer service; handling complaints and developing a customer service programme. George A. Loizou
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