Dealing with Difficult People PDF (Adobe DRM) download by Roy Lilley

Dealing with Difficult People

Kogan Page
Publication date: March 2013
ISBN: 9780749466954
Digital Book format: PDF (Adobe DRM)

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Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
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Dealing with Difficult People PDF (Adobe DRM) download by Roy Lilley
Kogan Page, March 2013
ISBN: 9780749466954
EAN:  9780749466954
PDF (Adobe DRM)
List Price: $9.99 eBook price: $8.99
Dealing with Difficult People ePub (Adobe DRM) download by Roy Lilley
Kogan Page, March 2013
ISBN: 9780749466954
EAN:  2370004741727
ePub (Adobe DRM)
List Price: $9.99 eBook price: $8.99
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Dealing with Difficult People ePub (Adobe DRM) download by Roy Lilley
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