Design for Six Sigma for Service: Design and Improvement of Service Processes

By Kai Yang

Business & Economics : Industries - General

McGraw-Hill
Publication date: January 2010

ISBN: 9780071735834

Digital Book format: ePub (Adobe DRM)

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The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

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