Developing Knowledge-Based Client Relationships: Leadership in Professional Services PDF (Adobe DRM) download by Ross Dawson

Developing Knowledge-Based Client Relationships: Leadership in Professional Services

Butterworth-Heinemann
Publication date: May 2005
ISBN: 9781592785582
Digital Book format: PDF (Adobe DRM)

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Developing Knowledge-Based Client Relationships, Second Edition, focuses on high-value client relationships and key drivers of these today, in particular knowledge-based client relationships. Author Ross Dawson presents clearly and in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients in order to strengthen the client relationship, provide client leaderships, and develop mutually profitable relationships. Dawson then presents a framework for enhancing the client relationship capabilities of the firm, which examines strategy, structures, processes, skills and culture as key enablers of relationship capabilities. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of com
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Developing Knowledge-Based Client Relationships: Leadership in Professional Services PDF (Adobe DRM) download by Ross Dawson
Butterworth-Heinemann, May 2005
ISBN: 9781592785582
EAN:  9781592785582
PDF (Adobe DRM)
List Price: $29.95 eBook price: $27.99
Developing Knowledge-Based Client Relationships ePub (Adobe DRM) download by Ross Dawson
Routledge, May 2012
ISBN: 9781136410819
EAN:  9781136410819
ePub (Adobe DRM)
List Price: $51.95 eBook price: $48.99
Developing Knowledge-Based Client Relationships PDF (Adobe DRM) download by Ross Dawson
Routledge, May 2012
ISBN: 9781136410826
EAN:  9781136410826
PDF (Adobe DRM)
List Price: $51.95 eBook price: $48.99
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