Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees PDF (Adobe DRM) download by Doug Lipp

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

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McGraw-Hill
Publication date: February 2013
ISBN: 9780071808088
Digital Book format: PDF (Adobe DRM)

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Leadership lessons from the iconic brand you can use to drive Disney-style success

In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth.

Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.

Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees PDF (Adobe DRM) download by Doug Lipp
McGraw-Hill, February 2013
ISBN: 9780071808088
EAN:  9780071808088
PDF (Adobe DRM)
List Price: $27.00 eBook price: $23.99
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees ePub (Adobe DRM) download by Doug Lipp
McGraw-Hill, February 2013
ISBN: 9780071808088
EAN:  2370004810799
ePub (Adobe DRM)
List Price: $27.00 eBook price: $23.99