Empowerment: HR Strategies for Service Excellence ePub (Adobe DRM) download by Conrad Lashley

Empowerment: HR Strategies for Service Excellence

Routledge
Publication date: May 2012
ISBN: 9781136406829
Digital Book format: ePub (Adobe DRM)

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'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
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Empowerment: HR Strategies for Service Excellence ePub (Adobe DRM) download by Conrad Lashley
Routledge, May 2012
ISBN: 9781136406829
EAN:  9781136406829
ePub (Adobe DRM)
List Price: $60.95 eBook price: $56.99
Empowerment: HR Strategies for Service Excellence ePub download by Conrad Lashley
Routledge, May 2012
ISBN: 9781136406829
EAN:  2370005232217
ePub
List Price: $60.95 eBook price: $56.99
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