Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits PDF (Adobe DRM) download by Lisa Ford

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

Adams Media
Publication date: September 2009
ISBN: 9781440504358
Digital Book format: PDF (Adobe DRM)

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In today's market, customer service is a key competitive advantage. Learn to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isn't just important â¿¿ it's essential.
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