Foundations of Service Level Management PDF (Adobe DRM) download by Mary Jander

Foundations of Service Level Management

Que/Sams
Publication date: April 2000
ISBN: 9780768656800
Digital Book format: PDF (Adobe DRM)

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Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
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