Hotel Tales: A Little Adventure and Some Unexpected Tales
Penerbit Wawasan Nusa (M) Sdn Bhd
Publication date: September 2012
Digital Book format: ePub (Adobe DRM)
The book took off one fine day quite unexpectedly. I was in a mentoring session with a young lady, discussing aspirations. Mine was to create this book. Hers was to take some time off a corporate career, see the world and dream a little. "Do you write?" I asked her. "Of course!" was her reply. Thus began the one and a half year journey Ee Ling and I took to interview, compile and produce this book which you now hold in your hands. In "Snapped" and "No Sweat", you'll find experienced hoteliers finding humour in dealing with problematic guests, dead or alive. You'll also see that human behaviour is quite commonly unpredictable and betraying appearances in "Datin Drama" and "Assumptions". I don't mean to imply that being in the industry is without just rewards. Quite the contrary, we have our share of benevolent guests with hands that dip comfortably into deep pockets to hand out tips and gifts as you will read in "Token of Gratitude"; the colourful personalities that stay with us make our days more interesting and gives us stories to gossip about; the royalties and celebrities that we meet, unexpectedly humble and down-to-earth, remind us that they are no more superhuman than us; the cultures and countries we get to explore while working in a foreign hotel as told in "The Azerbaijan Chapter". This book would not have taken form if not for the generosity of the hoteliers in sharing their stories. It is my hope that this book serves as an archive of their experiences to be passed on to the next generation of hoteliers. It will also allow those who are outside the industry, if they ever wondered about the receptionist, concierge or housekeeping maid, to finally catch a glimpse of the world on the other side. Whether for hoteliers to share stories, to teach lessons or for mere entertainment, I hope the readers enjoy the stories as much as we've enjoyed putting them together. ABOUT AUTHOR Hanley Chew started his career in a travel agency and later went on to an airline company, providing him with the opportunity to travel vastly and amass invaluable experiences. In addition, the nature of the travel industry gave him a prior glimpse into the world of hoteliers. After a brief venture into a hotel reservation business, Hanley joined the Renaissance and Marriott Hotel Groups. In the ensuing years, his global experience was expanded with postings in Sandakan, Kota Kinabalu, Kuala Lumpur, Bali, Myanmar, Shandong and Guangzhou in China. He joined the Sunway Group in 2000 under its hospitality arm, overseeing the management and expansion of the Sunway, Allson and the Banjaran brands in Southeast Asia, China, India and the Middle East. Over the years, Hanley developed his personal philosophy, abbreviated as HIRE, which stands for Honesty, Integrity, Respect and, most importantly, Earned Trust. He holds fast to these simple yet essential values to guide him through his life and career.