How Great Products and Services Supply Great User Experiences ePub (Adobe DRM) download by Robert Brunner

How Great Products and Services Supply Great User Experiences

FT Press
Publication date: February 2010
ISBN: 9780132143639
Digital Book format: ePub (Adobe DRM)

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How to make sure customer experience permeates every corner of your company—and all your products and services.

As CEO, you’re so dedicated to customer experience that in 1985 when a line of your company’s refrigerators were found defective, you had workers smash 76 of them to smithereens. So what happens when you go on the Internet and the reviews of your product read: “Worst product, worst experience ever! Never buy a Haier product!”

If you liked this Element, read more from Robert Brunner and Stewart Emery, including Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446).

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How Great Products and Services Supply Great User Experiences ePub (Adobe DRM) download by Robert Brunner
FT Press, February 2010
ISBN: 9780132143639
EAN:  9780132143639
ePub (Adobe DRM)
List Price: $2.49 eBook price: $1.99
How Great Products and Services Supply Great User Experiences PDF (Adobe DRM) download by Robert Brunner
FT Press, February 2010
ISBN: 9780137061662
EAN:  9780137061662
PDF (Adobe DRM)
List Price: $2.49 eBook price: $1.99
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