How People Tick: A Guide to Difficult People and How to Handle Them PDF (Adobe DRM) download by Mike Leibling

How People Tick: A Guide to Difficult People and How to Handle Them

Kogan Page
Publication date: November 2005
ISBN: 9780749446796
Digital Book format: PDF (Adobe DRM)

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This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.
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