This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.
Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here's an example of how to think through your choices in crafting a bad-news message....
If you liked this Element, read more from Natalie Canavor and Claire Meirowitz, including The Truth About the New Rules of Business Writing (ISBN: 9780137153152).
Available in print and digital formats.
