It's All about Service: How to Lead Your People to Care for Your Customers PDF (Adobe DRM) download by Ray Pelletier

It's All about Service: How to Lead Your People to Care for Your Customers

John Wiley & Sons, Inc.
Publication date: May 2005
ISBN: 9780471735342
Digital Book format: PDF (Adobe DRM)

Buy PDF

Our price:
$22.99
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!
"Practical strategies for better customer service based on the principles
of servant-leadership
Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition."
Please sign in to review this product.
Format:
Devices:
It's All About Service: How to Lead Your People to Care for Your Customers PDF (Adobe DRM) can be read on any device that can open PDF (Adobe DRM) files.

File Size:
1629 Kb
Language:
ENG
Copy From Text:
Enabled. Limit of 5 selections within 365 days.
Printing:
Enabled and unlimited.