IT Service Management from Hell based on Not ITIL PDF (Adobe DRM) download by Brian Johnson

IT Service Management from Hell based on Not ITIL

Van Haren Publishing
Publication date: January 2008
ISBN: 9789087531874
Digital Book format: PDF (Adobe DRM)

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Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. ItÂ?s not what you might expect!! Illustrated with original cartoons, this book places ITIL in its historical and geographical context, whilst rambling on about IT babble and industry verticles. It comprises infinitely digestible advice for those seeking IT service management enlightenment. The reason it is a single volume is that those familiar with the original philosophical books known as '****' largely became bed-ridden as a result of carrying around several inconvenient filing cabinets, most of which they never read and even more of which was useless. Related Book: IT Service Management from Hell
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