IT Service Management Tutorial ePub download by Safari Content Team

IT Service Management Tutorial

Safari Books Online
Publication date: November 2013
ISBN: 9781492000679
Digital Book format: ePub (DRM-Free)

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This is a guide to IT Service Management (ITSM) using the IT Infrastructure Library (ITIL) approach. It is aimed at both technical and non-technical IT management professionals and contains a combination of management, procedural and technical information on implementing ITSM. Upon completion of this tutorial, and by accessing the resources in Safari Books Online, you will have an understanding of the core elements and components of ITSM. This includes the different facets of incident, problem, change and knowledge management, combined with practical details on the metrics and measurement of ITSM methods described, and enhanced with practical guidance on how to use these methodologies in practical settings.

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IT Service Management Tutorial ePub can be read on any device that can open ePub files.

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Language:
ENG
IT Service Management Tutorial ePub download by Safari Content Team
Safari Books Online, November 2013
ISBN: 9781492000679
EAN:  9781492000679
ePub
eBook price: Free
IT Service Management Tutorial PDF download by Safari Content Team
Safari Books Online, November 2013
ISBN: 9781492000693
EAN:  9781492000693
PDF
eBook price: Free
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