Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions ePub (Adobe DRM) download by Michael George

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

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McGraw-Hill
Publication date: June 2003
ISBN: 9780071436359
Digital Book format: ePub (Adobe DRM)

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"Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff "
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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions ePub (Adobe DRM) download by Michael George
McGraw-Hill, June 2003
ISBN: 9780071436359
EAN:  2370004159010
ePub (Adobe DRM)
List Price: $34.95 eBook price: $30.99
Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions PDF (Adobe DRM) download by Michael George
McGraw-Hill, October 2003
ISBN: 9780071436359
EAN:  9780071436359
PDF (Adobe DRM)
List Price: $34.95 eBook price: $30.99
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