Love Your Patients!: Improving Patient Satisfaction with Esssential Behaviors That Enrich the Lives of Patients & Professionals PDF (Adobe DRM) download by Scott Louis Diering

Love Your Patients!: Improving Patient Satisfaction with Esssential Behaviors That Enrich the Lives of Patients & Professionals

Blue Dolphin Publishing
Publication date: November 2011
ISBN: 9781577334262
Digital Book format: PDF (Adobe DRM)
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Love Your Patients! is a guide to the words and actions that healthcare workers can offer to enhance any patient's healthcare experience. Written by a psychologist-turned-Emergency Room physician, the advice is gentle and uncomplicated, yet vibrantly enhanced by the colorful anecdotes from life in the trenches of healthcare. The first section identifies love in healthcare as comprised of compassion, respect and humility. The second section critiques a dozen anecdotes which illustrate how good caregivers can behave rudely when they fail to act with love. The third section provides the scientific basis for the admonitions. Love Your Patients! will appeal to students in all fields of health care, practitioners at every level, hospital administrators looking to improve patient satisfaction, and managed care groups who wish to avoid complaints and litigations. It is easy to read - secular, but with spiritual overtones. It will change people's lives.
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