Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations PDF (Adobe DRM) download by Leonard Berry

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

eBookMall Preferred Publisher
McGraw-Hill
Publication date: May 2008
ISBN: 9780071590747
Digital Book format: PDF (Adobe DRM)

Buy PDF

List price:
$27.95
Our price:
$24.99

You save: $2.96 (11%)
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

  • Demonstrate how a great service brand evolves from the core values that nourish and protect it
  • Extrapolate instructive business lessons that apply outside healthcare
  • Illustrate the benefits of pooling talent and encouraging teamwork
  • Relate historical events and perspectives to the present-day Mayo Clinic
  • Share inspiring stories from staff and patients

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Please sign in to review this product.
Format:
Devices:
Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations PDF (Adobe DRM) can be read on any device that can open PDF (Adobe DRM) files.

File Size:
4001 Kb
Language:
ENG
Copy From Text:
Disabled.
Printing:
Disabled.
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations PDF (Adobe DRM) download by Leonard Berry
McGraw-Hill, May 2008
ISBN: 9780071590747
EAN:  9785551884552
PDF (Adobe DRM)
List Price: $27.95 eBook price: $24.99
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations ePub (Adobe DRM) download by Leonard Berry
McGraw-Hill, May 2008
ISBN: 9780071590747
EAN:  9787770945816
ePub (Adobe DRM)
List Price: $27.95 eBook price: $24.99