Managing Quality: Operations 06.07 PDF (Adobe DRM) download by Ned Hamson

Managing Quality: Operations 06.07

Capstone Publishing
Publication date: January 2002
ISBN: 9781841122892
Digital Book format: PDF (Adobe DRM)

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Fast track route to mastering quality management. Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps needed to develop a practical, performance enhancing quality management process. Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum. Includes a glossary of key concepts and a comprehensive resources guide.
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