Meeting Customer Needs ePub (Adobe DRM) download by Ian Smith

Meeting Customer Needs

Routledge
Publication date: July 2012
ISBN: 9781136378331
Digital Book format: ePub (Adobe DRM)

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This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
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Meeting Customer Needs ePub (Adobe DRM) download by Ian Smith
Routledge, July 2012
ISBN: 9781136378331
EAN:  9781136378331
ePub (Adobe DRM)
List Price: $51.95 eBook price: $48.99
Meeting Customer Needs PDF (Adobe DRM) download by Ian Smith
Routledge, July 2012
ISBN: 9781136378348
EAN:  9781136378348
PDF (Adobe DRM)
List Price: $51.95 eBook price: $48.99
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