Perfect Phrases for Customer Service, Second Edition ePub (Adobe DRM) download by Robert Bacal

Perfect Phrases for Customer Service, Second Edition

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McGraw-Hill
Publication date: November 2010
ISBN: 9780071759298
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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers
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Perfect Phrases for Customer Service, Second Edition ePub (Adobe DRM) download by Robert Bacal
McGraw-Hill, November 2010
ISBN: 9780071759298
EAN:  2370003144918
ePub (Adobe DRM)
List Price: $12.00 eBook price: $9.99
Perfect Phrases for Customer Service, Second Edition PDF (Adobe DRM) download by Robert Bacal
McGraw-Hill, November 2010
ISBN: 9780071759298
EAN:  9780071759298
PDF (Adobe DRM)
List Price: $12.00 eBook price: $9.99
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