Perfect Phrases for Managers and Supervisors, Second Edition ePub (Adobe DRM) download by Meryl Runion

Perfect Phrases for Managers and Supervisors, Second Edition

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McGraw-Hill
Publication date: June 2010
ISBN: 9780071744102
Digital Book format: ePub (Adobe DRM)

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The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:Setting a tone of mutual trust and respectDealing with difficult employees and delicate problemsConducting interviews and performance reviewsEmpowering your peopleDisciplining workers or terminating employment
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