Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System ePub (Adobe DRM) download by Joseph Michelli

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

eBookMall Preferred Publisher
McGraw-Hill
Publication date: April 2011
ISBN: 9780071773904
Digital Book format: ePub (Adobe DRM)

Buy ePub

List price:
$28.00
Our price:
$24.99

You save: $3.01 (11%)
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!

The Secrets to Long-Term Business Health

“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of hismanagement skills.”
—Lynda Resnick, owner of Pom Wonderful, Fiji Water,Teleflora, and Wonderful Pistachios

“With clear purpose, unwavering principles, and steadfast leadership, thepeople at UCLA have established a new bar, a compelling promise, for whathealthcare can and should be.”
—David M. Lawrence, M.D., former CEO, Kaiser Permanente

“An absorbing and educational account of a large institution’s astonishingtransformation. The strong, courageous, and focused leadership of DavidFeinberg and his outstanding team is evident on every page. A tremendouslesson for all large enterprises.”
—William E. Simon, Jr., cochairman, William E. Simon & Sons

“Most leadership authors describe how to apply common-sense principles.Michelli is a notable exception. He artfully describes the compelling, uncommonleadership practices that transformed UCLA Health System. Theresulting lessons are plentiful and powerful for today’s business leader.”
—Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence

About the Book:

Joseph Michelli, author of The StarbucksExperience and The New Gold Standard,is among the world’s top authorities on theprinciples of creating an organizational culturededicated to service excellence. In thesebestselling books, he examines how leadingservice companies dominate their respectiveindustries with innovative customerexperiencestrategies.

Now, Michelli turns his attention to oneof the most complex, controversial, and criticalindustries—healthcare.

In Prescription for Excellence, Michelliprovides an inside look at an organizationthat has become the envy of its industry—andexplains how you can dominate your own industryby using the same approach.

UCLA Health System is revered worldwidefor its top-tier patient/customer care. Greatphysicians, nurses, researchers, and staff areonly part of the equation; UCLA’s overallsuccess is a result of organization-widecollaboration that is driven by leaders witha shared vision of unyielding excellence.Michelli breaks down UCLA’s approach intofive simple principles:

  • Commit to Care
  • Leave No Room for Error
  • Make the Best Better
  • Create the Future
  • Service Serves Us

From administrative offices to operatingrooms to research centers, continued adherenceto these five principles has guided UCLAto financial strength, social significance, andsustainability.

The best part is that these principles translateto any industry, so you, too, can achievesimilar goals. Michelli gives you the tools toadapt UCLA’s ideas, systems, and leadershipprinciples into your own best practices.Whether it is a healthcare organization, afinancial institution, or a neighborhood hairsalon, good business begins and ends withcustomer connection. When all workers inan organization focus on providing qualitycare for those they serve, success inevitablyfollows.

Business is always personal; UCLA’s leadershipensures that this simple truth drivesevery UCLA employee, every day. Apply thelessons Michelli spells out in Prescription forExcellence to create a system that ensures thatyour people take business personally, day inand day out.

Please sign in to review this product.
Devices:
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System ePub (Adobe DRM) can be read on any device that can open ePub (Adobe DRM) files.

File Size:
2359 Kb
Language:
ENG
Copy From Text:
Disabled.
Printing:
Disabled.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System ePub (Adobe DRM) download by Joseph Michelli
List Price: $28.00 eBook price: $24.99
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System PDF (Adobe DRM) download by Joseph Michelli
List Price: $28.00 eBook price: $24.99
Other books by Joseph Michelli
Starbucks Leadership Lessons ePub (Adobe DRM) download by Joseph Michelli
Starbucks Leadership Lessons
Joseph Michelli
McGraw-Hill, October 2013
ISBN: 9780071832199
Format: ePub, PDF
List Price: $48.00 Our price: $42.99
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People ePub (Adobe DRM) download by Joseph Michelli
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Joseph Michelli
McGraw-Hill, August 2013
ISBN: 9780071801256
Format: ePub, PDF
List Price: $25.00 Our price: $22.99
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company PDF (Adobe DRM) download by Joseph Michelli
List Price: $25.95 Our price: $23.99
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary PDF (Adobe DRM) download by Joseph Michelli
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph Michelli
McGraw-Hill, September 2006
ISBN: 9780071477840
Format: PDF, ePub
List Price: $24.95 Our price: $21.99