Restaurant Handbook - Tools & Rules - Team Excellence PDF download by Roderick A. Clelland

Restaurant Handbook - Tools & Rules - Team Excellence

Vector Time Tools
Publication date: April 2012
Digital Book format: PDF (DRM-Free)

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HR – TEAM EXCELLENCE – MANAGE – HIRE – MOTIVATE – Section Three
People serve your customer. If your people are happy, your customers will be happy, and you will make big dollars.
Happy staff requires management people skills. This section gives details of skill-sets and proven policy for management that motivates for excellence. Finding and hiring the best people to start with makes managements’ job so much easier. We outline sources and practices for getting the best people on your team. After you have selected the best, they must be motivated to produce at high levels consistently and over time. Proven tools and rules will insure that your team is happy, efficient, and productive.
Great staff is your easiest path to differentiation as a competitive weapon.
Section 3 HUMAN RELATIONS – TEAM EXCELLENCE
MANAGEMENT
MANAGER EQUITY
MANAGER PERSONAL CHARACTERISTICS AND SKILLS
MANAGER JOB REQUIREMENTS
MANAGER PERFORMANCE EVALUATION
TIME MANAGEMENT RULES
FLOOR MANAGER
MANAGER DAILY LOG
    FLOOR MANAGER CHECKLIST
PRAISING STAFF
CORRECTING STAFF
STAFF MEETINGS
AGENCY ISSUES
HIRING STAFF
FINDING STAFF
SOURCES
SELECTING
APPLICANTS
    THE APPLICATION
INTERVIEW TECHNIQUES
    WRITING SKILLS
WAITSTAFF PERSONALITY CHARACTERISTICS
HIRING YOUNG PERSONS
ORIENTATION CHECKLIST
HIRING FOR THE HOST/HOSTESS FUNCTION
EMPLOYEE TERMINATION
MOTIVATE
    ATTITUDE AND EXCELLENCE
    CULTURE
BUILDING MORALE
ASSESSING MORALE
MANAGEMENT ROLE
MOTIVATORS
COMPENSATION / PAY
ACCEPTANCE BY PEERS
STATUS
GROWTH AND ACHIEVEMENT
SELF ESTEEM
SECURITY
FREEDOM
INVOLVING STAFF
STRATEGIC GOAL SETTING
MEASURING PERFORMANCE
INCENTIVES FOR MEETING GOALS
MANAGEMENT STYLE
PERFORMANCE REVIEWS
DELEGATING
RESOLVING STAFF CONFLICT
CORRECTING STAFF WITH PEER REVIEW
POLICY
MISSION - GOALS - POLICIES – PROCEDURES
MEETINGS
MOTIVATION FOUNDATIONS
TEAM DYNAMICS

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