HR – TEAM EXCELLENCE – MANAGE – HIRE – MOTIVATE – Section Three
People serve your customer. If your people are happy, your customers will be happy, and you will make big dollars.
Happy staff requires management people skills. This section gives details of skill-sets and proven policy for management that motivates for excellence. Finding and hiring the best people to start with makes managements’ job so much easier. We outline sources and practices for getting the best people on your team. After you have selected the best, they must be motivated to produce at high levels consistently and over time. Proven tools and rules will insure that your team is happy, efficient, and productive.
Great staff is your easiest path to differentiation as a competitive weapon.
Section 3 HUMAN RELATIONS – TEAM EXCELLENCE
MANAGER PERSONAL CHARACTERISTICS AND SKILLS
MANAGER JOB REQUIREMENTS
MANAGER PERFORMANCE EVALUATION
TIME MANAGEMENT RULES
MANAGER DAILY LOG
FLOOR MANAGER CHECKLIST
WAITSTAFF PERSONALITY CHARACTERISTICS
HIRING YOUNG PERSONS
HIRING FOR THE HOST/HOSTESS FUNCTION
ATTITUDE AND EXCELLENCE
COMPENSATION / PAY
ACCEPTANCE BY PEERS
GROWTH AND ACHIEVEMENT
STRATEGIC GOAL SETTING
INCENTIVES FOR MEETING GOALS
RESOLVING STAFF CONFLICT
CORRECTING STAFF WITH PEER REVIEW
MISSION - GOALS - POLICIES – PROCEDURES