Service Management for Dummies ePub (Adobe DRM) download by Robin Bloor

Service Management for Dummies

For Dummies
Publication date: May 2009
ISBN: 9780470529089
Digital Book format: ePub (Adobe DRM)

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A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
  • This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
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Service Management for Dummies ePub (Adobe DRM) download by Robin Bloor
For Dummies, May 2009
ISBN: 9780470529089
EAN:  9780470529089
ePub (Adobe DRM)
eBook price: $20.99
Service Management for Dummies PDF (Adobe DRM) download by Robin Bloor
For Dummies, June 2009
ISBN: 9780470529065
EAN:  9780470529065
PDF (Adobe DRM)
eBook price: $20.99
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