Social CRM For Dummies PDF (Adobe DRM) download by Stephanie Diamond

Social CRM For Dummies

For Dummies
Publication date: December 2012
ISBN: 9781118287040
Digital Book format: PDF (Adobe DRM)

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Discover great ways to engage your customers through the social web

Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation. In a friendly, easy-to-understand style, it explains how you can create new marketing communications and develop smart, applicable content that produces results from your online community. You'll learn to use data to drive results, create social Key Performance Indicators for different business units, and a great deal more.

  • Today's consumer uses technology to select relationships with companies; this book teaches business owners how to use social CRM to create relationships that customers want to maintain
  • Explains how to integrate social media into your CRM mix
  • Shows how to use data and information gathered through social sites
  • Helps you develop social KPIs and create content that gets results from your online community

Social CRM For Dummies helps businesses large and small use social media to develop and maintain productive customer relationships.

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Social CRM For Dummies PDF (Adobe DRM) download by Stephanie Diamond
For Dummies, December 2012
ISBN: 9781118287040
EAN:  9781118287040
PDF (Adobe DRM)
eBook price: $16.99
Social CRM For Dummies ePub (Adobe DRM) download by Stephanie Diamond
For Dummies, May 2013
ISBN: 9781118283134
EAN:  9781118283134
ePub (Adobe DRM)
eBook price: $16.99
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