The Customer Rules: The 39 Essential Rules for Delivering Sensational Service ePub (Adobe DRM) download by Lee Cockerell

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

eBookMall Preferred Publisher
Crown Business
Publication date: March 2013
ISBN: 9780770435615
Digital Book format: ePub (Adobe DRM)

Buy ePub

Our price:
$11.99
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don’t Try Too Hard

As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.




From the Hardcover edition.
Please sign in to review this product.
Devices:
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service ePub (Adobe DRM) can be read on any device that can open ePub (Adobe DRM) files.

File Size:
2219 Kb
Language:
ENG
Copy From Text:
Disabled.
Printing:
Disabled.
Other books by Lee Cockerell
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney ePub (Adobe DRM) download by Lee Cockerell
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Lee Cockerell
Ebury Digital, January 2010
ISBN: 9780091929121
Format: ePub
List Price: $14.58 Our price: $11.99
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney ePub (Adobe DRM) download by Lee Cockerell
Creating Magic
Lee Cockerell
Crown Publishing Group, October 2008
ISBN: 9780385523868
Format: ePub
Our price: $15.99