TQM: Text with Cases ePub (Adobe DRM) download by John S S Oakland

TQM: Text with Cases

Routledge
Publication date: May 2012
ISBN: 9781136352577
Digital Book format: ePub (Adobe DRM)

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'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
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TQM: Text with Cases ePub (Adobe DRM) download by John S S Oakland
Routledge, May 2012
ISBN: 9781136352577
EAN:  9781136352577
ePub (Adobe DRM)
List Price: $70.95 eBook price: $65.99
TQM: Text with Cases PDF (Adobe DRM) download by John S S Oakland
Routledge, May 2012
ISBN: 9781136352584
EAN:  9781136352584
PDF (Adobe DRM)
List Price: $70.95 eBook price: $65.99
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