Understanding the Hospitality Consumer ePub (Adobe DRM) download by Alastair Williams

Understanding the Hospitality Consumer

Routledge
Publication date: May 2012
ISBN: 9781136351174
Digital Book format: ePub (Adobe DRM)

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'Understanding the Hospitality Consumer' presents a unique perspective on consumer behaviour in the hospitality sector. It seeks to focus on the role of consumption in hospitality and to investigate our understanding of its place in the contemporary industry. Taking the view that successful marketing demands focusing on the customer, this text concentrates on understanding and determining customer needs, relevant factors in consumer buying behaviour and the effectiveness of today's marketing techniques.Using industry based case studies and examples 'Understanding the Hospitality Consumer' :* Introduces and explores the role of consumer behaviour theory in the context of hospitality management* Discusses the principles and research of consumer behaviour and illustrates how they are used in the hospitality industry today* Examines the value of consumer behaviour research as applied to the contemporary hospitality industry* Explores the challenges to traditional approaches to consumption posed by the postmodern hospitality consumerThe book's targeted focus and practical application ensures that it is well suited for both students and practising managers in the hospitality field.
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Understanding the Hospitality Consumer ePub (Adobe DRM) download by Alastair Williams
Routledge, May 2012
ISBN: 9781136351174
EAN:  9781136351174
ePub (Adobe DRM)
List Price: $63.95 eBook price: $59.99
Understanding the Hospitality Consumer PDF (Adobe DRM) download by Alastair Williams
Routledge, May 2012
ISBN: 9781136351181
EAN:  9781136351181
PDF (Adobe DRM)
List Price: $63.95 eBook price: $59.99
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