Unleashing Excellence: The Complete Guide to Ultimate Customer Service PDF (Adobe DRM) download by Dennis Snow

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Wiley
Publication date: October 2009
ISBN: 9780470564165
Digital Book format: PDF (Adobe DRM)

Buy PDF

Our price:
$16.99
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!
A step-by-step guide to designing and implementing an amazing customer service culture

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book.

  • Offers proven best practices for designing and implementing an excellent customer service culture
  • Simple format divides content into nine "leadership actions" that guide you through a step-by-step process
  • Shows you how to build a common customer service vision for your entire organization

Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Please sign in to review this product.
Format:
Devices:
Unleashing Excellence PDF (Adobe DRM) can be read on any device that can open PDF (Adobe DRM) files.

File Size:
1674 Kb
Language:
ENG
Copy From Text:
Enabled. Limit of 5 selections within 365 days.
Printing:
Enabled and unlimited.
Unleashing Excellence: The Complete Guide to Ultimate Customer Service PDF (Adobe DRM) download by Dennis Snow
Wiley, October 2009
ISBN: 9780470564165
EAN:  9780470564165
PDF (Adobe DRM)
eBook price: $16.99
Unleashing Excellence: The Complete Guide to Ultimate Customer Service ePub (Adobe DRM) download by Dennis Snow
Wiley, October 2009
ISBN: 9780470564196
EAN:  9780470564196
ePub (Adobe DRM)
eBook price: $16.99
Other books by Dennis Snow
Lessons From the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life ePub (Adobe DRM) download by Dennis Snow
Lessons from the Mouse
Dennis Snow
DC Press, August 2008
ISBN: 9781932021295
Format: ePub, PDF
List Price: $15.95 Our price: $11.99