When the Inevitable Surprises Occur: Are You Ready to Diffuse the Situation with the Right Questions?
Publication date: February 2010
Digital Book format: PDF (Adobe DRM)
This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version.
Ask the right questions to recover from any surprise and transform shocks into breakthroughs!
CEO: Earl, can we count on you to reduce your costs by 20%?
Earl: You’ll have to do it without me.
CEO: Did you just resign?
Would you be prepared to deal with such an unexpected response? Most of us aren’t. Here’s an effective, question-based strategy for handling surprise...
If you liked this Element, read more from Terry Fadem, including The Art of Asking: Ask Better Questions, Get Better Answers (ISBN: 9780137144242).
Available in print and digital formats.