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Take a broader view of great product design—and promote culture and processes that help you create winning designs over and over again!
The process that delivers a good design—the physical embodiment of the product and the way the thing looks and feels to a customer that is so important for success—is often driven more by serendipity than an integrated understanding of design’s impact. Serendipity is a good thing—counting on it isn’t.
If you liked this Element, read more from Robert Brunner and Stewart Emery, including Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446).
Available in print and digital formats.