Xceed: Pioneering the Contact Center Industry in Egypt PDF (Adobe DRM) download by Maha Hussein

Xceed: Pioneering the Contact Center Industry in Egypt

IGI Publishing
Publication date: January 2007
ISBN: 9781605666143
Digital Book format: PDF (Adobe DRM)

Buy PDF

List price:
$25.00
Our price:
$22.99

You save: $2.01 (8%)
GET THIS EBOOK
FOR FREE!
Join our Facebook sweepstake, share and
get 10 likes. Winners
get notified in 24H!
The global spending on outsourcing has exceeded one trillion U.S. dollars in 2000 and it is expected to reach much higher heights by 2010. Outsourcing represents a major opportunity for developing nations with different capacities and skills in the field of information and communication technology (ICT) coupled with communication, business, and marketing capacities of their human capital. Contact centers are one of the growing trends that can benefit from the opportunities enabled through outsourcing. Over the last decade, India, the Philippines, and Mexico took the lead in the contact center industry in the context of developing nations. Moreover, in the 1990s Egypt, through its massive efforts to position itself as one of the ICT hubs in the Middle East, had started its efforts to develop itself as a destination for offshore outsourcing as well as penetrating the global marketplace for contact centers. This case demonstrates the process of establishing Xceed, the pioneer contact center in Egypt serving a global community of customers and excelling to become one of the brand names of the industry worldwide.
Please sign in to review this product.
Format:
Devices:
Xceed: Pioneering the Contact Center Industry in Egypt PDF (Adobe DRM) can be read on any device that can open PDF (Adobe DRM) files.

File Size:
844 Kb
Language:
ENG
Copy From Text:
Disabled.
Printing:
Disabled.