Now Champy shows managers how to cross ("x") new boundaries into the next frontier of business performance. Here is the new corporation: a web of interacting processes and people without walls between customers, suppliers, or even competitors, an environment of free-flowing information and ideas where businesses learn to:

• Create Harmony. Owens and Minor delivers medical products exactly when its customers want them and reduces costs.
• Be Transparent. Electronics manufacturer Solectron reveals process details to its customers -- and streamlines production while beating the competition.
• Understand the Role of Customers. Digital giant EMC values customer "pull" -- and defines its process "push" with new accuracy.
• Continuously X-Engineer. PNC Bank uses the full power of the Internet in every one of its divisions -- and the efficiency of PNC and its customers improves exponentially.