A Message To Our Customers About eBook Security Issues

For questions related to a specific eBook format, such as visit that format's page. Click on it's logo in the left-hand bar below.

I have a _________. Which eBook format should I buy for it?
I have a Pocket PC. Which eBook format should I buy for it?
I have a Palm / Handspring. Which eBook format should I buy for it?
I have a Gemstar eBook / Rocket eBook. Which eBook format should I buy for it?
I have a Franklin eBookMan. Which eBook format should I buy for it?
I have a hiebook. Which eBook format should I buy for it?
I have a Macintosh. Which eBook format should I buy?
I have a computer running Linux / Unix. Which eBook format should I buy?

Ordering Questions
What is the general process for ordering eBooks?
When am I going to be able to download my eBook?
What's an Email Delivery eBook?
I bought an eBook but I didn't get it with my confirmation email. Where do I get it?
I accidentally closed my Invoice page and now I can't download my eBooks.
I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?
Can I buy an eBook for someone else?
Do you have gift certificates?
I'm a teacher - can I order eBooks for my whole class to share?
I see the same title in the same format listed more than once, at different prices. What's that all about?
Can you mail me a free catalogue?

Netscape Users
When I click on the link to download my eBook, all I get is a mess of weird characters.

Lost eBook Questions
I downloaded my eBook and now I can't find it.
I downloaded a Microsoft Reader eBook and it didn't give me a chance to specify a location. Where did it go?
I deleted my eBook. Can I get another one?

eBook Club Questions
What do I get when I join the eBook Club?
Is it necessary to join in order to purchase eBooks at eBookMall?
I didn't get my login/password. Where do I get those?

Handheld Questions
I loaded my eBook onto my Palm but now I don't see it.
How do I get my eBook from my computer to my Pocket PC?
How do I get my eBook from my computer to my Palm / Handspring?
How do I get my eBook from my computer to my hiebook?
How do I get my eBook from my computer to my Gemstar eBook / Rocket eBook?
How do I get my eBook from my computer to my Franklin eBookMan?

Publishing Questions
I've written an eBook. Can I sell it at eBookMall?
How much does it cost to have my manuscript published as an eBook?
What do I need to have my manuscript published?
For all other publishing related questions, please see the Publishing Center FAQ.

eBookMall Policies Questions
How safe is it to shop at eBookMall?
Why do you need my email address? What are you going to do with it?
Can I return the eBook that I bought?
Can I pay with a check or money order?

Top 5 FAQ

1. I didn't download my eBooks - how can I download them now?

All customers can view orders previously placed at eBookMall. If your eBooks were of the "Download Now" availability, you can download them by logging into our View Orders page. If the eBooks were "Email Delivery" availability, they will be emailed to you within 1-2 business days.

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2. I downloaded my eBook but now I can't find it.

If you're using Windows, you can perform a FIND for the file.
1. Click on the Start button.
2. Go to Find.
3. Go to Files or Folders.
4. In the box called "Containing Text" type in one of the main words in the title of the eBook you purchased. Ex: If you downloaded "Oedipus Trilogy" then type in "Oedipus".
5. In the box called "Look in" make sure it's looking in your C: drive.
6. Click Find Now.
7. It might take a few minutes for it to look through your hard drive. When it finds something, it will appear underneath the boxes you were just typing in, in a small window. It will tell you what folder the file is located in. You can either navigate to that folder using Windows Explorer, or just double click on the file to open it. You can also right-click on it to copy it to a new location, like your desktop.

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3. I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?

If the eBook is available in the correct format and that it's not encrypted, we can send it to you. Click here to send us the information we need to help you with this.

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4. I loaded my eBook onto my Palm but now I don't see it.

Do you have any reader software on your Palm? If not, install a reader. See eBook Reader software.

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5. How do I get my eBook from my computer to my Palm/Pocket PC/eBookMan?

Palm
1. Double click on the eBook that you downloaded.
2. A little window will pop up asking you to choose a user (this might not happen if you only have one user set up.) Select your user, then click ok.
3. Now you'll be in another little window called the Install Tool. The file you double-clicked on should show up in the white area.
4. Click the Done button in the lower right corner. (You could also click the Add button to add more files if you wanted.)
5. To perform the HotSync, make sure your Handspring is in it's cradle connected to the computer, then push the button that's on the front of the cradle.

Pocket PC
1. In the ActiveSync Software, click on the Explore button within the tool bar.
2. Double-click on "My Pocket PC."
3. Drag-and-drop your eBook to the Windows folder. ActiveSync will automatically begin copying and converting the eBook to your Pocket PC.
4. The eBook has been added to your Microsoft Reader Library on your Pocket PC.

eBookMan
Double click on the PRC file in Windows Explorer and synchronize your PDA.

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I have a _________. Which eBook format should I buy for it?

I have a Pocket PC. Which eBook format should I buy for it?

Microsoft Reader, Mobipocket, HTML or Plain Text (with Mobipocket installed)

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I have a Palm / Handspring. Which eBook format should I buy for it?

Palm Reader, Mobipocket, HTML or Plain Text (with Mobipocket installed)

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I have a Gemstar eBook / Rocket eBook. Which eBook format should I buy for it?

Gemstar eBook

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I have a Franklin eBookMan. Which eBook format should I buy for it?

Mobipocket

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I have a hiebook. Which eBook format should I buy for it?

hiebook

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I have a Macintosh. Which eBook format should I buy?

Adobe Reader, HTML, Plain Text, Microsoft Word (if you have Microsoft Word for Mac)

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I have a computer running Linux / Unix. Which eBook format should I buy?

Adobe Reader, HTML, Plain Text

Ordering Questions

What is the general process for ordering eBooks?

1. Make sure you have the appropriate reader software installed on your computer or handheld device.
2. Find the eBooks you want, and add them to your basket.
3. When you have all the eBooks you want in your basket, click Checkout.
4. Follow the fast and easy ordering process.
5. Download your eBooks directly from your Invoice Page. Take care not to close this page until you've downloaded all of your eBooks
Note: If you've ordered Email Delivery eBooks, your order will be emailed to you. Most orders are sent within 1-2 business days.

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When am I going to be able to download my eBook?

If you've ordered a Download Now eBook you can download it directly from your Invoice Page right after you buy it. If you didn't download it from your Invoice Page, you can log in to our View Orders area to download it now. Otherwise, your eBook will be emailed to you within 1-2 business days.

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What's an Email Delivery eBook?

Email Delivery eBooks require extra processing and will be delivered to the email address you provide. Most orders are delivered within 1-2 business days. Larger orders may take longer.

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I bought an eBook but I didn't get it with my confirmation email. Where do I get it?

eBooks are not sent with your confirmation email.

If you ordered a Download Now eBook, you could have downloaded it directly from your Invoice Page. If this is the case, we can now log in to our View Orders area to download it.

If you ordered an Email Delivery eBook, it will be sent to you within 1-2 business days.

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I accidentally closed my Invoice page and now I can't download my eBooks.

If you ordered a Download Now eBook, you could have downloaded it directly from your Invoice Page. If this is the case, we can now log in to our View Orders area to download it.

If you ordered an Email Delivery eBook, it will be sent to you within 1-2 business days.

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I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?

If the eBook is available in the correct format and it's not encrypted, we can send it to you. Click here to send us the information we need to help you with this.

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Can I buy an eBook for someone else?

If the eBook is not encrypted, you can buy it and then email it to someone else. Otherwise, no.

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Do you have gift certificates?

Not at this time.

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I'm a teacher - can I order eBooks for my whole class to share?

Some eBooks can be purchased and shared among students. Click here to send us the information we need to help you with this.

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I see the same title in the same format listed more than once, at different prices. What's that all about?

Some of the classic titles have been e-published by more than one publishing company. Each publisher is free to charge whatever they want for the eBook, and thus we have different prices for the same title, although not the same exact eBook file.

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Can you mail me a free catalogue?

Our website is our catalogue. You can start at our homepage or our Store Directory, then pick an eBook format or category to browse through our eBook selection. You can also use our Search feature near the top of every page to search for a particular eBook.

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Netscape Users

When I click on the link to download my eBook, all I get is a mess of weird characters.

You may need to right-click on the link and select "Save Link As" in order to download your eBook properly. Netscape doesn't like to download some files, like .lit (Microsoft Reader), .pdb (Palm Reader) and others.

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Lost eBook Questions

I downloaded my eBook and now I can't find it.

If you're using Windows, you can perform a FIND for the file.
1. Click on the Start button.
2. Go to Find.
3. Go to Files or Folders.
4. In the box called "Containing Text" type in one of the main words in the title of the eBook you purchased. Ex: If you downloaded "Oedipus Trilogy" then type in "Oedipus".
5. In the box called "Look in" make sure it's looking in your C: drive.
6. Click Find Now.
7. It might take a few minutes for it to look through your hard drive. When it finds something, it will appear underneath the boxes you were just typing in, in a small window. It will tell you what folder the file is located in. You can either navigate to that folder using Windows Explorer, or just double click on the file to open it. You can also right-click on it to copy it to a new location, like your desktop.

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I downloaded a Microsoft Reader eBook and it didn't give me a chance to specify a location. Where did it go?

It should be in your My Library folder, which is in My Documents.

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I deleted my eBook. Can I get another one?

Login to our View Orders area to re-download your eBook. If you need additional help, click here to submit a question to Customer Service.

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eBook Club Questions

What do I get when I join the eBook Club?

When you join the eBook Club, you get a lifetime membership. You get access to over 2500 eBooks in multiple formats. You can login to the eBook Club site anytime within your year to download and re-download eBooks. A list of eBooks that you will have access to is available on the eBook Club page.

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Is it necessary to join in order to purchase eBooks at eBookMall?

No, it is not necessary to join the eBook Club in order to purchase titles at eBookMall. Joining the eBook Club does not affect how you purchase eBooks. When you join the eBook Club, you get access to our exclusive eBook Club website where you can download specific eBooks for free. The process for ordering regular eBooks from eBookMall does not change.

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I didn't get my login/password. Where do I get those?

You get your login/password from your Invoice Page (in the same manner that you download eBooks from your Invoice Page.) If you missed that link for some reason, log in to our View Orders area to download your membership instructions.

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Handheld Questions

I loaded my eBook onto my Palm but now I don't see it.

Do you have any reader software on your Palm? If not, install a reader. See eBook Reader software.

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How do I get my eBook from my computer to my Pocket PC?

1. In the ActiveSync Software, click on the Explore button within the tool bar.
2. Double-click on "My Pocket PC."
3. Drag-and-drop your eBook to the Windows folder. ActiveSync will automatically begin copying and converting the eBook to your Pocket PC.
4. The eBook has been added to your Microsoft Reader Library on your Pocket PC.

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How do I get my eBook from my computer to my Palm / Handspring?

1. Double click on the eBook that you downloaded.
2. A little window will pop up asking you to choose a user (this might not happen if you only have one user set up.) Select your user, then click ok.
3. Now you'll be in another little window called the Install Tool. The file you double-clicked on should show up in the white area.
4. Click the Done button in the lower right corner. (You could also click the Add button to add more files if you wanted.)
5. To perform the HotSync, make sure your Handspring is in it's cradle connected to the computer, then push the button that's on the front of the cradle.

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How do I get my eBook from my computer to my hiebook?

The hiebook Reader for the PC includes a librarian feature to easily organize your titles and transfer them to your hiebook device.

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How do I get my eBook from my computer to my Gemstar eBook / Rocket eBook?

Use the "Send Title" function in the eBookLibrarian software.

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How do I get my eBook from my computer to my Franklin eBookMan?

Double click on the PRC file in Windows Explorer and synchronize your PDA.

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Publishing Questions

I've written an eBook. Can I sell it at eBookMall?

Yes you can, as long as it's in one of the eBook formats that we offer. For more information and guidelines, visit our Sell Your eBooks section of the Publishing Center.

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How much does it cost to have my manuscript published as an eBook?

It depends on many things, like the eBooks format(s) you want, whether you need a cover or not, what type of book you have, etc. Visit our Get Published section of the Publishing Center for more information and guidelines.

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What do I need to have my manuscript published?

Visit our Get Published section of the Publishing Center for information and guidelines.

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eBookMall Policies Questions

How safe is it to shop at eBookMall?

It is 100% safe to shop at eBookMall. All of your transactions are protected by powerful SSL encryption software. We guarantee that every transaction you make at eBookMall will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at eBookMall.

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Why do you need my email address? What are you going to do with it?

If you're going to order Email Delivery eBooks, it is absolutely necessary for us to have your email address - so we can email your eBooks to you. It's also important that you provide a correct email address so that we can contact you if there's a problem with your order. We do not use your email address for anything else. We do not sell it or give it to anyone else. It's part of our Privacy Policy.

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Can I return the eBook that I bought?

Sure. Click here to send us the information we need to help you with this.

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Can I pay with a check or money order?

No. At this time, we are accepting only Visa and MasterCard. We are planning on adding more payment options in the future.

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