eBook Format-Specific FAQs
 

Top FAQs

I didn't download my eBooks - how can I download them now?
I downloaded my eBook but now I can't find it.
I'm getting a file called ebx.etd instead of a .pdf file.
I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?
Are eBooks printable?
How do I get my eBook from my computer to my Palm/Pocket PC/eBookMan?

I have a _________. Which eBook format should I buy for it?

I have a Pocket PC. Which eBook format should I buy for it?
I have a Palm / Handspring. Which eBook format should I buy for it?
I have a Sony Reader. Which eBook format should I buy for it?
I have a Gemstar eBook / Rocket eBook. Which eBook format should I buy for it?
I have a Franklin eBookMan. Which eBook format should I buy for it?
I have a hiebook. Which eBook format should I buy for it?
I have a Macintosh. Which eBook format should I buy?
I have a computer running Linux / Unix. Which eBook format should I buy?

Ordering Questions

What is the general process for ordering eBooks?
When am I going to be able to download my eBook?
What's an Email Delivery eBook?
I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?
There are multiple "pending" charges on my statement.
Can I buy an eBook for someone else?
Do you have gift certificates?
I'm a teacher - can I order eBooks for my whole class to share?
Why is the same title in the same format listed more than once, at different prices?
Can you mail me a free catalogue?

Netscape Users

When I click on the link to download my eBook, all I get is a mess of weird characters.

Missing or Lost eBook Questions

I downloaded my eBook and now I can't find it.
I downloaded a Microsoft Reader eBook and it didn't give me a chance to specify a location. Where did it go?
I deleted my eBook. Can I get another one?
I ordered an eBook but haven't gotten it yet.
I bought an eBook but I didn't get it with my confirmation email. Where do I get it?
I accidentally closed my Invoice page and now I can't download my eBooks.

eBook Club Questions

What do I get when I join the eBook Club?
Is it necessary to join in order to purchase eBooks at eBookMall?
I didn't get my login information. Where do I get it?

Handheld Questions

I loaded my eBook onto my Palm but now I don't see it.
How do I get my eBook from my computer to my Pocket PC?
How do I get my eBook from my computer to my Palm / Handspring?
How do I get my eBook from my computer to my hiebook?
How do I get my eBook from my computer to my Gemstar eBook / Rocket eBook?
How do I get my eBook from my computer to my Franklin eBookMan?

Publishing Questions

I've written an eBook. Can I sell it at eBookMall?
How much does it cost to have my manuscript published as an eBook?
What do I need to have my manuscript published?
For all other publishing related questions, please see the Publishing Center FAQ.

eBookMall Policies Questions

How safe is it to shop at eBookMall?
Why do you need my email address? What are you going to do with it?
Can I return the eBook that I bought?
Can I pay with a check or money order?

Top FAQs

I didn't download my eBooks - how can I download them now?

All customers can view orders previously placed at eBookMall. If your eBooks were of the "Download Now" availability, you can download them by logging into our View Orders page. If the eBooks were "Email Delivery" availability, they will be emailed to you within 1-2 business days.

 

I downloaded my eBook but now I can't find it.

For Microsoft Reader:

Microsoft Reader eBooks are automatically saved in your "My Library" folder, which is in the My Documents folder.

For Adobe Digital Editions:

Adobe eBooks are automatically saved in your "My Digital Editions" folder, which is in the My Documents folder.

If it is not there, please see this FAQ.

If you don't even have a folder called My Digital Editions, you might need to install Adobe Digital Editions.

All other eBook formats:

If you're using Windows, you can perform a FIND for the file.
1. Click on the Start button.
2. Go to Find.
3. Go to Files or Folders.
4. In the box called "Containing Text" type in one of the main words in the title of the eBook you purchased. Ex: If you downloaded "Oedipus Trilogy" then type in "Oedipus".
5. In the box called "Look in" make sure it's looking in your C: drive.
6. Click Find Now.
7. It might take a few minutes for it to look through your hard drive. When it finds something, it will appear underneath the boxes you were just typing in, in a small window. It will tell you what folder the file is located in. You can either navigate to that folder using Windows Explorer, or just double click on the file to open it. You can also right-click on it to copy it to a new location, like your desktop.

I'm getting a file called ebx.etd instead of a .pdf file.

1. Install Adobe Reader and Adobe Digital Editions.

2. Double-click the .etd file to continue the eBook download process.

I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?

If the eBook is available in the format you need, we can cancel your order and give you a refund for it, and you can re-order in the correct format. Click here to send us the information we need to help you with this.

Are eBooks printable?

Any eBooks in the Plain Text, HTML, and Microsoft Word formats are printable.

Microsoft Reader eBooks are never printable, and sometimes Adobe eBooks are printable, but that varies with each publisher.

Palm Reader, Mobipocket, hiebook, and Gemstar eBooks are not printable because they are made for handheld devices.

If you need the book to be on paper, it's best to buy the hardcopy instead of an eBook.

How do I get my eBook from my computer to my Palm/Pocket PC/eBookMan?

Palm -- Palm eReader eBooks

1. Double click on the eBook that you downloaded.

2. A little window will pop up asking you to choose a user. Select your user, then click OK.

3. Now you'll be in the Install Tool. The file you double-clicked on should show up in the white area.

4. Click the Done button in the lower right corner.

5. Perform a HotSync on your PDA.

6. Click the "Send to Mobile Device" button

Pocket PC -- Microsoft Reader eBooks

1. In the ActiveSync Software, click on the Explore button within the tool bar.

2. Double-click on "My Pocket PC."

3. Drag-and-drop your eBook to the Windows folder. ActiveSync will automatically begin copying and converting the eBook to your Pocket PC.

4. The eBook has been added to your Microsoft Reader Library on your Pocket PC.

Pocket PC -- Mobipocket eBooks

Double click on the .prc file in Windows Explorer and synchronize your PDA.

eBookMan -- Mobipocket eBooks

Double click on the .prc file in Windows Explorer and synchronize your PDA.

 

I have a _________. Which eBook format should I buy for it?

I have a Pocket PC. Which eBook format should I buy for it?

Microsoft Reader, Mobipocket, Palm Reader

 

I have a Palm / Handspring. Which eBook format should I buy for it?

Palm Reader, Mobipocket

 

I have a Sony Reader. Which eBook format should I buy for it?

Adobe

I have a Gemstar eBook / Rocket eBook. Which eBook format should I buy for it?

Gemstar eBook

 

I have a Franklin eBookMan. Which eBook format should I buy for it?

Mobipocket

 

I have a hiebook. Which eBook format should I buy for it?

hiebook

 

I have a Macintosh. Which eBook format should I buy?

Adobe, HTML, Plain Text, Microsoft Word (if you have Microsoft Word for Mac)

 

I have a computer running Linux / Unix. Which eBook format should I buy?

HTML, Plain Text

 

Ordering Questions

What is the general process for ordering eBooks?

1. Make sure you have the appropriate reader software installed on your computer or handheld device.
2. Find the eBooks you want, and add them to your basket.
3. When you have all the eBooks you want in your basket, click Checkout.
4. Follow the fast and easy ordering process.
5. Download your eBooks directly from your Invoice Page. Take care not to close this page until you've downloaded all of your eBooks
Note: If you've ordered Email Delivery eBooks, your order will be emailed to you. Most orders are sent within 1-2 business days.

 

When am I going to be able to download my eBook?

If you've ordered a "Download Now" eBook you can download it directly from your Invoice Page right after you buy it. If you didn't download it from your Invoice Page, you can log in to your account at the View Orders page to download it now.

"Email Delivery" eBooks will be emailed to you within 1-2 business days. "Email Delivery" eBooks only make up around 10% of the eBooks we offer, so it is likely that you'll need to download your eBook. We can not email "Download Now" eBooks to you.

 

What's an Email Delivery eBook?

Email Delivery eBooks require extra processing and will be delivered to the email address you provide. Most orders are delivered within 1-2 business days. Larger orders may take longer.

 

I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format?

If the eBook is available in the correct format and it's not encrypted, we can send it to you. Click here to send us the information we need to help you with this.

 

There are multiple "pending" charges on my statement.

This occurs when you tried multiple times to place an order before it went through successfully. For example, if you try to place an order but enter your address incorrectly, a charge will be generated and immediately a "void" will also be generated. This is simply the way credit card processing works. It can often take a couple business days for the voids to be completely processed, and when they are, those "pending" charges will automatically be removed from your statement.

Can I buy an eBook for someone else?

If the eBook is not encrypted, you can buy it and then email it to someone else. But generally, no.

 

Do you have gift certificates?

Not at this time.

 

I'm a teacher - can I order eBooks for my whole class to share?

Unfortunately, not at this time. Most publishers are very concerned about software piracy, so eBooks are sold with encryption that only allows you to read the eBook on specific computers.

We do know that eBooks would be extremely valuable for schools, librarians, and educators, and we would like to offer a discounted program. It is on our list of upcoming projects, and will be available sometime in the future.

 

I see the same title in the same format listed more than once, at different prices. What's that all about?

Some of the classic titles have been e-published by more than one publishing company. Each publisher is free to set their own prices.

 

Can you mail me a free catalogue?

Our website is our catalogue. You can start at our homepage or our Store Directory, then pick a format or category to browse through our eBook selection. You can also use our Search feature near the top of every page to search for a particular eBook.

Netscape Users

When I click on the link to download my eBook, all I get is a mess of weird characters.

You may need to right-click on the link and select "Save Link As" in order to download your eBook properly. Netscape always recognize all files, particularly .lit (Microsoft Reader), and .pdb (Palm Reader)

We recommend using a newer browser such as Firefox or Internet Explorer.

Missing/Lost eBook Questions

I downloaded my eBook and now I can't find it.

For Microsoft Reader:

Microsoft Reader eBooks are automatically saved in your "My Library" folder, which is in the My Documents folder.

For Adobe Digital Editions:

Adobe eBooks are automatically saved in your "My Digital Editions" folder, which is in the My Documents folder.

If it is not there, please see this FAQ.

If you don't even have a folder called My Digital Editions, you might need to install Adobe Digital Editions.

All other eBook formats:

If you're using Windows, you can perform a FIND for the file.
1. Click on the Start button.
2. Go to Find.
3. Go to Files or Folders.
4. In the box called "Containing Text" type in one of the main words in the title of the eBook you purchased. Ex: If you downloaded "Oedipus Trilogy" then type in "Oedipus".
5. In the box called "Look in" make sure it's looking in your C: drive.
6. Click Find Now.
7. It might take a few minutes for it to look through your hard drive. When it finds something, it will appear underneath the boxes you were just typing in, in a small window. It will tell you what folder the file is located in. You can either navigate to that folder using Windows Explorer, or just double click on the file to open it. You can also right-click on it to copy it to a new location, like your desktop.

 

I downloaded a Microsoft Reader eBook and it didn't give me a chance to specify a location. Where did it go?

It should be in your "My Library" folder, which is in your My Documents folder.

 

I deleted my eBook. Can I get another copy?

Yes. Login to our View Orders area to re-download your eBook.

 

I ordered an eBook but haven't gotten it yet.

There are three usual possibilities for this.

1. You ordered a "Download Now" eBook. If that's the case, it won't be sent to you. You are instructed to download the eBook directly from your Invoice page. If you missed that, you can still get it by logging into the View Orders area.

2. Email Delivery eBooks are generally sent within 1-2 business days. Please allow at least a two business days before you start to worry. If you ordered an eBook Friday night it may not arrive until Tuesday night, though that is an unusual situation.

3. Your email system might not be allowing our email delivery of your eBook. Please be sure your email account is not set up to deny email from strangers. A surprising number of eBooks cannot be delivered to customers because their email system is filtering (not accepting) email from strangers. To make matters worse, we cannot email the customer to tell them the situation, nor can we reply to their emails when they start to wonder where their eBook delivery is! Please double-check this.

 

I bought an eBook but I didn't get it with my confirmation email. Where do I get it?

eBooks are not sent with your confirmation email.

If you ordered a Download Now eBook, you could have downloaded it directly from your Invoice Page. Anytime after that, you can login to your account at he View Orders page to download it.

If you ordered an Email Delivery eBook, it will be sent to you within 1-2 business days.

 

I accidentally closed my Invoice page and now I can't download my eBooks.

Login to your account at he View Orders page to download it.

If you ordered an Email Delivery eBook, it will be sent to you within 1-2 business days.

 

eBook Club Questions

What do I get when I join the eBook Club?

When you join the eBook Club, you get a lifetime membership. You get access to over 2500 eBooks in multiple formats. You can login to the eBook Club site anytime to download and re-download eBooks. A list of eBooks that you will have access to is available on the eBook Club page.

Note: The eBook Club does not include access to all eBooks at eBookMall. Please see the eBook Club page for full details.

 

Is it necessary to join in order to purchase eBooks at eBookMall?

No, it is not necessary to join the eBook Club in order to purchase titles at eBookMall. Joining the eBook Club does not affect how you purchase eBooks. When you join the eBook Club, you get access to our exclusive eBook Club website where you can download about 2500 specific eBooks for free. The process for ordering regular eBooks from eBookMall does not change.

 

I didn't get my login information. Where do I get it?

You can login to the eBook Club using the email address you provided when you purchased your membership.

 

Handheld Questions

I loaded my eBook onto my Palm but now I don't see it.

Do you have any reader software on your Palm? If not, install a reader. See eBook Reader software.

 

How do I get my eBook from my computer to my Pocket PC?

1. In the ActiveSync Software, click on the Explore button within the tool bar.

2. Double-click on "My Pocket PC."

3. Drag-and-drop your eBook to the Windows folder. ActiveSync will automatically begin copying and converting the eBook to your Pocket PC.

4. The eBook has been added to your Microsoft Reader Library on your Pocket PC.

 

How do I get my eBook from my computer to my Palm / Handspring?

1. Double click on the eBook that you downloaded.

2. A little window will pop up asking you to choose a user. Select your user, then click OK.

3. Now you'll be in the Install Tool. The file you double-clicked on should show up in the white area.

4. Click the Done button in the lower right corner.

5. Perform a HotSync on your PDA.