Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results ePub (Adobe DRM) download by Roland Cavanagh

Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results

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Publication date: October 2010
ISBN: 9780071759168
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Use ETM to harness the power of your most valuable resource—your workforce!Building Engaged Team Performance explains the next wave of business improvement: Driving breakthrough gains using “the people side” of performance in productivity initiatives.Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, and Dodd Starbird combine the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Tech Systems to help you harness the massive amounts of "people performance" that is not captured by process improvements alone.The result is a single, actionable, highly effective process the authors call Engaged Team Performance (ETM)—a groundbreaking method proven to raise the results a workforce delivers alongside the traditional methods of process improvement. Cavanagh and Starbird show that ETM provides an organization with fully two-thirds of its potential improvement compared with one-third that traditional process improvements provide.Table of ContentsPart One: Engaged Team Performance, What and WhyChapter 1. Engaged Team Performance at a GlanceChapter 2. "As the Pendulum Swings" -- A brief History of Adventures in Business Improvement Chapter 3. From the Outside In: Understanding the Customer ExperienceChapter 4. Individual Goals: What You Measure is What You Get Chapter 5. Is it Process or Performance? Both!Chapter 6. Changing Process: The GPS Story and the Power of Lean Six SigmaChapter 7. Power to the People: Facilitation and the "Cycle of Change"Chapter 8. The Right Performance Metrics: Effectiveness and EfficiencyChapter 9. Team GoalsChapter 10. The Fluid Organization of the Future: Making the Transformation to ETPChapter 11. Expectations, Rewards, and the Motivation to ExcelChapter 12. The New Age of Collaboration: New Paradigms in Organization and CompetitionPart Two: Deploying Engaged Team Performance within Your OrganizationChapter 13. Eight Steps to Deploying Engaged Team Performance in Your OrganizationPart Three: The Path ForwardChapter 14. The Role of Leadership in Enabling ETPChapter 15. Breakthrough: The Future of Engaged Team PerformanceAppendix: The GPS Case Study
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