Cisco Unified Contact Center Enterprise (UCCE) ePub (Adobe DRM) download by Gary Ford

Cisco Unified Contact Center Enterprise (UCCE)

Cisco Press
Publication date: July 2011
ISBN: 9781587141386
Digital Book format: ePub (Adobe DRM)

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Cisco Cisco Unified Contact Center Enterprise (UCCE) is a complex product that integrates multiple components and can serve a wide spectrum of business requirements. As a result, UCCE can be challenging to configure. In this book, one of the world's most knowledgeable Cisco UCCE consultants brings together all the guidance engineers need to optimally configure and manage UCCE in any environment. The author shares in-depth knowledge that would otherwise only be gained through many years of deployment and troubleshooting. Readers will find: " Multiple standardized and proven configuration examples that eliminate errors and reduce downtime " Step-by-step walkthroughs of several actual configurations " Solutions for application and agent configuration, scripting, IVR, dial planning, Unified Communications Manager (UCM), error handling, backup, and reporting " Comprehensive, detailed coverage of monitoring and troubleshooting UCCE infrastructure " Expert guidance on using powerful monitoring tools that are inadequately documented elsewhere This book will save readers valuable time and effort throughout platform deployment - and in support and maintenance throughout the life of the system.
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Cisco Unified Contact Center Enterprise (UCCE) ePub (Adobe DRM) download by Gary Ford
Cisco Press, July 2011
ISBN: 9781587141386
EAN:  9781587141386
ePub (Adobe DRM)
List Price: $55.99 eBook price: $52.99
Cisco Unified Contact Center Enterprise (UCCE) PDF (Adobe DRM) download by Gary Ford
Cisco Press, July 2011
ISBN: 9781587141379
EAN:  9781587141379
PDF (Adobe DRM)
List Price: $55.99 eBook price: $52.99